Retrieving Installed Content

The Content Manager lets you reimport purchased assets after software updates or changes to file locations and names. Even if you have moved assets, renamed files, or reorganized folders, you can resync the Content Manager by importing assets from a specified folder.


If the assets appear uninstalled in Content Manager and any of the following scenarios apply to you, then you are able to manually retrieve the installed assets.

ClosedInconsistent Default Paths

If the content is installed in the default path but appears as uninstalled in the Content Manager, follow the steps in this section.

  1. Click Content Manager Menu > Sync Installed Assets... to rescan and synchronize the installed assets.
  2. Select the default path from the list, then click Process.
    C:/Users/public/Documents/Reallusion/Reallusion Templates
  3. Start synchronizing the content using its content ID and metadata (category path, subfolder, and filename).
  4. Wait for the content to be retrieved.
ClosedContent Relocated

If the installed content is stored in a known folder with its original folder structure intact, follow the steps in this section.

  1. Click Content Manager Menu > Sync Installed Assets... to scan for and synchronize the installed assets.
  2. Click the ... button, then select the folder where the assets are installed.
  3. Click Process to synchronize the content using its content ID and metadata (category path, subfolder, and filename).
  4. After synchronization is complete, the installed content appears as installed again in the Content Manager.
ClosedModified Folder Structure

If the installed content has been manually moved to a known folder and its original folder structure has changed, follow the steps in this section to synchronize the files.

  1. Click Content Manager Menu > Sync Installed Assets... to scan for and synchronize the installed assets.
  2. Click the ... button, then select the folder where the assets are installed.
  3. Click Process to synchronize the content using its content ID and metadata (category path, subfolder, and filename).
  4. After synchronization is complete, the installed content appears as installed again in the Content Manager.